Shipping policy

At IQONART, we are committed to ensuring that every piece reaches you safely, efficiently, and in the condition you expect. Please review the information below to understand how our order processing and shipping process works.

Order Processing Time

Once an order is placed, it enters production. Because our pieces are crafted from premium materials rather than mass-produced, processing times vary slightly by collection:

Glass products are produced within 2 to 3 business days.
All other collections, including wood, metal, leather, and travertine, are handmade to order and require 5 to 10 business days for production.

Please note that processing time is separate from shipping time, and both should be taken into account when estimating the total time to delivery.

Shipping Time

Once your order has completed production and been handed off to our shipping carrier, delivery typically takes 3 to 5 business days. You will receive a shipping confirmation email containing your tracking information as soon as your order departs our facility, allowing you to follow its progress from our hands to your door.

Shipping Costs

We are pleased to offer free shipping on all domestic orders, with no minimum purchase required.

Shipping Carrier

All orders are shipped via FedEx, our trusted logistics partner, to ensure reliable and trackable delivery.

Order Tracking

Once your order ships, you will automatically receive an email containing your tracking number. This allows you to monitor your shipment's progress at every stage until it arrives.

International Shipping

We are proud to offer international shipping to customers outside the United States. Shipping costs and estimated delivery times for international orders are calculated at checkout based on destination and will be presented to you prior to completing your purchase.

Please be aware that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer. We recommend checking with your local customs office for more information prior to placing an order, as IQONART has no control over these charges and cannot predict what they may be.

Delays and Order Issues

While we make every effort to ensure timely delivery, shipping times are estimates and not guaranteed. Delays may occasionally occur due to circumstances beyond our control, including but not limited to weather conditions, customs processing, or carrier disruptions.

If your order is lost, significantly delayed, or arrives damaged, please contact us as soon as possible at support@iqonart.com so that we can investigate and work toward a resolution promptly.

Questions

If you have any questions regarding your shipment, order status, or this policy, our team is happy to help. Please reach out to us at support@iqonart.com.